Shipping policy
1. Where we ship from and shipping destinations
All Krysora orders are dispatched from China.
We ship exclusively to addresses within the United States: all 50 U.S. states and Washington, D.C., plus Puerto Rico, Guam, the U.S. Virgin Islands, the Northern Mariana Islands, and American Samoa. Alaska and Hawaii are included. We also ship to U.S. military and diplomatic addresses (APO/FPO/DPO).
Note on international delivery: We do not ship to countries or regions outside the United States at this time.
Address-formatting rules for APO/FPO/DPO are in section 5. In rare cases a carrier cannot deliver to a particular ZIP code (for example, suspended military ZIP codes); if that happens, we will notify you immediately and issue a full refund.
2. Shipping rates, processing time, and delivery estimates
To provide full transparency, our rates, handling times, and transit estimates are summarized below:
| Shipping Method | Destination | Order Subtotal | Shipping Cost | Handling Time | Transit Time | Total Delivery Time |
|---|---|---|---|---|---|---|
| Standard Shipping | United States (All 50 states & territories) | $99.00 USD and above | Free | 3 - 5 business days | 10 - 15 business days | 13 - 20 business days |
| Standard Shipping | United States (All 50 states & territories) | Under $99.00 USD | $15.00 USD | 3 - 5 business days | 10 - 15 business days | 13 - 20 business days |
Order processing details: Orders are processed and handed over to the carrier within 3 to 5 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. Each piece is inspected and certified by a gemstone laboratory before dispatch; this authentication step is included within the 3 to 5 business day processing window.
Free shipping threshold: The free-shipping threshold is calculated on your merchandise subtotal (item prices after discounts, before shipping). Your exact shipping cost is always calculated and shown at checkout before you pay.
Transit details: Delivery estimates are calculated from the moment the package leaves our facility. Once a parcel is dispatched, transit time may occasionally vary due to customs clearance, extreme weather, or carrier volume. Deliveries to remote locations or APO/FPO/DPO addresses may take slightly longer.
3. Tracking
When your order ships, we email a shipping confirmation with a tracking number. Tracking may take up to 24 to 48 hours to show movement after the label is created, and updates can be intermittent while a parcel is in international transit or being cleared by customs.
4. Address accuracy
Please double-check your shipping address before placing your order. We cannot change the address after an order has shipped. If a parcel is returned to us because the address was incomplete or incorrect, we can reship it once you confirm a corrected address; any return and re-shipping costs may be charged to you.
5. APO/FPO/DPO military and diplomatic addresses
Effective March 16, 2026, the United States Postal Service requires APO/FPO/DPO addresses to follow specific formatting, and non-compliant mail is returned to the return depot. To ensure delivery:
- Use the correct state code: AA (ZIP prefixes 340), AE (ZIP prefixes 090 to 098), or AP (ZIP prefixes 962 to 966).
- Do not include a foreign city or country name. Include one of the required military address types/numbers: CPR (Consolidated Mail Room), OPC (Official Postal Center), PSC (Postal Service Center), UPR (Unit Post Office), or UNIT (Unit).
- Address the parcel to a specific person or rank title (for example, "Commander"). For mail to a service member's family: if delivered through the sponsor's unit, write "in care of [sponsor name]"; if delivered to the sponsor's on-base quarters, this is not required.
If your APO/FPO/DPO address does not meet these rules, the parcel may be returned to us and re-shipping charges may apply.
6. Damaged or lost in transit
Every order is covered by our own delivery guarantee: if a parcel is lost or arrives damaged, we take the loss, not you. Please inspect your parcel within 48 hours of delivery and contact support@krysoracrystals.com with your order number if it arrives damaged, or if tracking has shown no movement for more than 10 business days.
We will work with the carrier and our freight forwarder to resolve the issue, and, at no cost to you, send a replacement or issue a refund, whichever you prefer. Carrier investigations typically take 7 to 14 business days to complete. If a parcel is lost or destroyed in transit, no return is required. If an item arrives damaged but remains in your possession, the return and refund process outlined in our Refund Policy applies.
7. Customs, duties, and import taxes: DDP, nothing extra for you
Your order is an import into the United States, but you do not need to pay any customs duties, import taxes, or clearance fees.
Krysora ships Delivered Duty Paid (DDP). All import duties, taxes, and customs clearance fees are prepaid by us and are already included in the product price and shipping rate you pay at checkout. There are no separate charges, and you will not be asked to pay anything to customs or the carrier on delivery.
8. Delayed shipments
We aim to ship within the time stated in section 2. If we cannot, we will contact you before that time runs out with a revised date (or tell you plainly if we cannot estimate one) and let you choose between accepting the new date or cancelling for a full refund. Cancelling is always free. If we cannot ship within 30 days of your order date and you have not agreed to a later date, we will cancel and refund you in full.
9. Contact
If you have any questions about shipping, email support@krysoracrystals.com and we will assist you. We reply to all emails within 2 business days.